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Sinemia Suffered Outages Over The Weekend And Subscribers Were Pissed
It was a complicated weekend for movie theater subscription services, to say the least. The embattled MoviePass suffered severe technical issues on Saturday that prevented users from booking tickets. MoviePass also blocked users from seeing Mission: Impossible -- Fallout over opening weekend, saying it would make the film available "at some point in theaters" but that Peak Pricing may apply. Across the proverbial street, competitor Sinemia tried to manage the surge in interest as consumers looked for an alternate to MoviePass (with AMC Stubs' A-List also being an option). But on this particular weekend, Sinemia wasn't immune to issues:
This is a screengrab of a since-deleted Tweet that was posted on Sunday afternoon, as Sinemia dealt with technical issues that prevented users from purchasing tickets using their app. I know, because I was one of the users. The company claimed that their server problems were due to an influx of interest in the service thanks to issues at their chief competitor, MoviePass. That might be accurate. But it didn't stop users from taking to social media to voice their extreme displeasure.
As mentioned earlier, I speak from experience. It just so happens that I was one of the people trying to use Sinemia on Sunday to purchase tickets to a movie. It was my second time using the app, but only the first time that I wasn't able to complete the purchase. I was given the following Error message:
Which sent me to their Twitter feed, where I noticed all of the notes about technical issues that were frustrating the customers. As of Monday morning, Sinemia says their server issue has been fixed. And MoviePass has shifted over to now explaining why people can't use their service to see Mission: Impossible -- Fallout on opening weekend.
But it's clear that, in the realm of movie-theater subscription services, there are still a lot of wrinkles that need to be ironed out by the top dogs in the field.
Ah man, I just cancelled moviepass yesterday and signed up for Sinemia 1 year plan. Now I go to buy my first ticket and it's down! All too familiar :(
— Lucifer Fallen (@LucifersFallen) July 29, 2018
Sinemia's service is also crashing and completely nonfunctional today. And like MP, they also have zero customer service. So it's looking more and more that if you ever want a 100% reliable moviegoing experience you had better buy direct from the theater.
— Alex Raup (@alexraup) July 29, 2018
@SinemiaApp Still can't buy tickets, have tried all day :(
— Davis (@DavisBeatz) July 30, 2018
First time I try to use it and it's down, totally unacceptable.
— Kalson Jang (@KalsonJ) July 29, 2018
Sinemia terminated some user's accounts over the weekend for suspected fraudulent activity. Sinemia is also testing a new "tipping" feature. There is no correlation between the two. 2 users complaining to Business Insider about their accounts being terminated and saying it's because they declined a tipping prompt does not make it true.
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When MoviePass dies, I might go over to Sinemia. I probably won't use the AMC one -- it's the second-closest theater to me, but frankly, their dickishness over MoviePass has soured me on the whole chain. Most likely, I'll just look back fondly on 2018, when I got to see Lady Bird and The Death of Stalin on some VC's dime.
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Sinemia Suffered Outages Over The Weekend And Subscribers
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Sinemia Suffered Outages Over The Weekend And Subscribers
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Sinemia Suffered Outages Over The Weekend And Subscribers Were Pissed Movies July 31, 2018 No Comments It was a complicated weekend for movie theater subscription services, to say the least.
MoviePass competitor Sinemia asking for tips as it terminates
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